Your Privacy Is Our Priority
Your personal information is completely safe at dikwin. This policy provides a detailed explanation of how we collect, use, and protect your data.
Last updated: January 2026. dikwin reserves the right to change this privacy policy at any time. Any changes will be published on this page.
Introduction and Scope
dikwin ("we", "us", "platform") is an online gaming and betting platform in Bangladesh, operated through the website https://dikwin.cam. This privacy policy ("policy") applies to all individuals who use our platform.
This policy will inform you about what types of personal information we collect, how that information is used, who it may be shared with, and how you can maintain control over your own data. By using dikwin's services, you will be considered to have agreed to the terms of this policy.
Our platform is intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors. If we find that we hold information belonging to a minor, steps will be taken to delete it immediately.
What Information We Collect
dikwin collects various types of information to provide its services. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the platform.
2.1 Information You Provide
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Banking and payment information — bKash, Nagad, Rocket, or bank account details (for financial transactions only)
- Identity verification documents (copy of national ID card or passport, if required)
- Any information provided when contacting the support team
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Activity logs on the platform — which pages you visited, how long you stayed, and what games you played
- Login times, session duration, and transaction history
- Information obtained through cookies and similar tracking technologies
Purpose of Data Use
dikwin uses your information only for specific and legitimate purposes. We do not process information unnecessarily or excessively.
- Account management: For your registration, login, and account security.
- Processing financial transactions: To securely complete deposit and withdrawal requests.
- Identity verification: To prevent fraud and confirm age.
- Customer support: To respond to your complaints, questions, and requests for assistance.
- Platform improvement: To enhance the user experience and add new features.
- Security and fraud prevention: To detect and prevent suspicious activity.
- Responsible gaming: To analyze your playing patterns and identify potential issues.
- Marketing communications: To send offers and promotional messages with your consent (you may withdraw this consent at any time).
Data Sharing and Third Parties
dikwin does not sell or commercially transfer your personal information to third parties. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
To operate our platform we use trusted third-party services, including payment processors, technology infrastructure providers, and fraud prevention specialists. These partners will only receive the information necessary for their specific service and are required to comply with our privacy standards.
4.2 Legal Obligations
We may provide necessary information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we will make an effort to notify you in advance within the limits permitted by law.
4.3 Business Restructuring
In the event of a full or partial transfer, merger, or acquisition of dikwin's business, user information may be transferred. In this case, the new authority will be required to maintain the same privacy standards, and users will be notified in advance.
Cookie Policy
Cookies are small text files stored in your browser. dikwin uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure the core functionality of the platform. Without these cookies, the platform will not function properly.
- Functional cookies: To remember your preferences and settings, such as language selection or display settings.
- Analytics cookies: To analyze platform usage and identify opportunities for improvement.
- Security cookies: To prevent fraud and cyber attacks.
You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may cause many platform features to stop working.
Data Retention and Security
dikwin uses industry-standard technology and methods to keep your personal information secure.
6.1 Security Measures
- SSL encryption: All data transfers occur over encrypted connections
- Password hashing: Your password is never stored in directly readable form
- Two-Factor Authentication: An additional layer of security for your account
- Regular security audits and vulnerability testing
- Restricted access controls: Only authorized staff can access sensitive information
6.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, information necessary for legal obligations, fraud prevention, and dispute resolution may be retained for a defined period. Once that period has passed, the information is securely deleted or anonymized.
In the event of a data breach, we will investigate promptly and notify affected users as soon as possible.
Your Rights and Controls
You have the following rights over your own personal information, and dikwin respects these rights:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request that incorrect or incomplete information be corrected.
- Right to erasure: In certain circumstances you may request that your information be deleted, though information required to meet legal obligations may be retained.
- Right to restrict processing: In certain cases you may request that processing of your information be limited.
- Right to withdraw consent: You may withdraw consent for marketing communications at any time.
- Right to lodge a complaint: If you are dissatisfied with how your information is handled, you may contact us directly.
To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.
International Data Transfers
dikwin's servers and infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent privacy protections are in place at the destination.
We only work with partners or service providers who comply with internationally recognized data protection standards. Encryption and other security measures are always used when transferring data.
Third-Party Links and Services
The dikwin platform may contain links to third-party websites or services. These external sites or services have their own privacy policies for which dikwin is not responsible.
Game providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others — use their own technical infrastructure. These providers may process certain information related to gameplay. However, your identity or financial information is not shared with them.
When using payment services — bKash, Nagad, Rocket, and bank transfer — the respective service provider's own policy applies.
Policy Changes
dikwin reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- By updating the "Last updated" date at the top of this page
- By sending a notification to your registered email address (for important changes)
- By showing a notification after you log in to the platform
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Responsible Gaming and Data
dikwin takes responsible gaming very seriously. We may use information about your gaming patterns to identify early signs of problematic behavior and to provide you with support.
Information collected for this purpose is used solely for your protection and is never used for marketing or commercial purposes. For more details on responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our support team is available seven days a week, twenty-four hours a day to assist you.